Privacy Policy

Eagle IT Solutions, LLC

LAST UPDATED: July 26, 2023

 

This Privacy Policy (“Policy”) outlines the procedures and policies regarding the collection, use, and disclosure of your information when using the Pickup Control service, software application, and website (collectively, the “Service”) offered by Eagle IT Solutions, LLC (hereafter referred to as the “Company”). This Policy is an integral part of the End User License Agreement (“EULA”) between you and the Company and will prevail in case of any discrepancy between the EULA and this Policy. The Company reserves the right to update this Policy at its discretion.

 

  1. Privacy Policy Scope. This Policy covers information gathered through your interactions with the Service, including the website pickupcontrol.com (the “Website”) and the Scanner app alongside Pickup Control mobile apps. Any information collected outside of this Service is not within the purview of this Policy. The Service may contain external links over which the Company has no control and is not responsible for their privacy practices. It is recommended to review the privacy policies of any external websites visited.
  2. Information Collection.
    a) Information You Provide. Providing personal information is not obligatory to access the Service on the Website. For service requests, you may choose to provide personal information like your name, email address, and phone number through a contact form on the Website. Registering for the Service requires details about you and your school organization, such as:

b) Automatically Collected Information. While using the Service and the Website, certain user information gets automatically recorded, including:

All “Information” refers to data that can identify you, either alone or in conjunction with other data. If someone else provides information on your behalf or vice versa, consent from the person involved is necessary.

  1. Use of Information. Your Information is primarily used to provide and improve the Service. Other use cases include:
  1. Information Disclosure. The Company will not sell, trade, or transfer your Information to third parties without your consent, except to provide the Services, in case of a significant corporate transaction, or for legal reasons as per applicable laws and regulations. Information may be shared with third-party service providers like customer support and IT services only as needed.
  2. Ownership of Information. The Company does not claim ownership of any information or records about students or parents required to provide the Service. The control of such data lies solely with the school contracting the Company’s service.
  3. Information Retention. Your Information is retained for as long as your account is active or as needed for providing the Service. Post account cancellation, Information deletion starts after 30 days. However, some Information may be retained to comply with legal obligations, resolve disputes, or enforce agreements. Pickup data retention lasts only 24 hours before erasure.
  4. Your Choices. Access to the Website and the Service is possible without providing personal data, but some data may be automatically collected. The Service requires certain personal data, and any questions via the Website may also require personal data. You have rights regarding your Information, including modification, access, exportation, and deletion. Please contact us to exercise these rights.
  5. Protection of Your Information. The integrity and confidentiality of your Information is of utmost importance to us. To ensure the protection of your Information, we implement a robust set of security measures designed to safeguard your data:
  6. Encryption Measures: To ensure your Information remains private and secure, we use encryption methods. This means your data is translated into a secure code during transmission to protect it from unauthorized access.
  7. Periodic Review and Auditing: Our security systems and processes are frequently reviewed to ensure they remain effective and appropriate for our operations. This includes both physical security measures and our methods of collecting, storing, and processing data.
  8. Restricted Access: We limit access to your Information strictly to those personnel who need the data to provide, enhance, or support our Service. This includes our employees, contractors, and agents. Such individuals are bound by confidentiality agreements and are obliged to respect the confidentiality of your Information.
  9. Secure Storage: At Eagle IT Solutions, LLC, the security of your data is paramount. We employ a variety of robust mechanisms to ensure the safe storage of your information. Our systems use state-of-the-art encryption technologies during data transit and at rest, which act as a protective shield around your information. Moreover, we store your data in secure server environments that leverage advanced firewalls and intrusion detection systems. These protections, along with our stringent access controls, minimize the risk of unauthorized access, ensuring your data remains secure and confidential.
  10. Password Protection: Your personal account is protected by a unique password that you choose. We recommend creating a strong password and keeping your login credentials confidential to prevent unauthorized access to your account.
  11. Data Breach Procedures. In the event that a data breach occurs, involving unauthorized access to personally identifiable information, Eagle IT Solutions, LLC. will swiftly activate a response plan. This plan includes immediate steps to minimize the impact of the breach, beginning with identification and containment. We are committed to mitigating potential harm by promptly addressing the issue and rectifying security vulnerabilities. Upon confirmation of a data breach, we will promptly notify the designated Pickup Control Administrator, typically within 24 hours. This notification will provide all available details concerning the breach. We will collaborate extensively with the Pickup Control Administrator to develop an action plan, which may include notifying affected individuals and implementing measures to prevent future breaches. The company will fulfill all obligations required by applicable laws and regulations regarding such breaches.
  12. Child Privacy Protection. Our Service is strictly designed for use by adults aged 18 and above. We prohibit usage by children under the age of 18, as outlined in our EULA. We are committed to safeguarding children’s privacy and do not knowingly collect personal information from children.
  13. FERPA Compliance: Eagle IT Solutions, LLC aligns its operations with the Family Educational Rights and Privacy Act (FERPA), a federal legislation that manages the privacy of student records for schools and educational institutions receiving aid from the U.S. Department of Education. We only receive personal information from participating schools required for providing the Service. As a contractor for these schools, we operate under the same conditions for use and redisclosure of educational records as school officials, ensuring stringent privacy standards. Our Privacy Policy is designed to be in full compliance with our obligations under FERPA. This commitment reflects our dedication to uphold the privacy rights of students, enforcing strict protocols to ensure the confidentiality and security of student information. In any event where there might be a discrepancy between this Privacy Policy and FERPA, the provisions of FERPA will always supersede.
  14. Changes to this Privacy Policy. Any changes to this Policy will be reflected here and will be effective upon posting.

Contact Information. For any inquiries or concerns, please reach out to us at:

 

Eagle IT Solutions, LLC

Email: support@eagleitsolutions.com

Phone: 956-400-2055